At Omron Bags, we work hard to give our customers the best products and services possible. We are aware that replacements or exchanges may occasionally be required. To make sure that our cherished clients enjoy a simple and hassle-free experience, we have established the following policy:
Eligibility for Exchange and Replacement:
You may exchange or replace products that you have directly purchased from Omron Bags or one of our authorized retailers.
The item must be undamaged, in its original packing, with all tags attached, and in excellent working order.
Requests for an exchange or replacement must be submitted 7 days after the original purchase date.
Exchange Process:
Please get in touch with our customer care staff by phone or email if you want to exchange a product.
Describe your order, including the product name, the date of purchase, and the justification for the exchange.
Your exchange will be handled by a member of our customer service team, who will also provide you instructions on how to send the item back.
We will conduct the exchange and send the replacement item to you as soon as we receive the returned item and assess its condition. Any price discrepancies will be appropriately addressed.
Replacement Process:
If you receive a faulty or damaged product, please get in touch with our customer service department right once.
Give the specifics of your order, such as the product name, the date of purchase, and information on the damage or defect.
You will be given directions on how to return the merchandise as well as be guided through the replacement process by our customer service expert.
After examining the returned item and confirming any damage or defects, we will send you a replacement at no additional cost.
Non-Eligible Items:
Except in cases of production defects or shipping damage, customised or personalised products cannot be returned or exchanged.
Products that exhibit indications of abuse, negligence, or deliberate damage are not eligible for return or replacement.
Shipping Costs:
Omron Bags will pay the shipping fees for any acceptable exchanges or replacements that are necessary because of flaws or damage.
The cost of return shipping will be borne by the customer if an exchange or replacement is required for something other than damage or defect.
Please be aware that we reserve the right to modify our exchange and replacement policy at any time. For any questions, we advise you to check the most recent version on our website or get in touch with our customer care staff.
We at Omron Bags respect your pleasure and are dedicated to giving you an outstanding experience with our products. Please don’t hesitate to contact our customer support staff if you have any questions or need more help.
We appreciate you choosing Omron Bags, where fashion and quality meet.
