At OMRON BAGS, we work hard to offer our clients amazing products and first-rate customer support. We acknowledge that occasionally, despite our best efforts, you might need to exchange or return a product. To make sure you have a simple and hassle-free experience, we have established our return policy. To understand our return policy, please read the following instructions:
Eligibility for Returns:
Products purchased directly from Omron Bags’ official website or accredited retail partners are eligible for returns.
Within 7 days after the original purchase date, products must be returned.
Products that are being returned must be undamaged, in their original packaging, with all tags, labels, and packaging attached.
Customized or personalized goods cannot be returned unless they are broken or defective.
Returns Process:
Give information about your order and the return’s justification to our team by contacting us
The members of our customer support team will assist you in returning the item by giving you instructions and a return authorization number (RA number).
When returning a product, it’s crucial to include the RA number on the exterior of the box to guarantee efficient and precise processing of your return.
Except in cases where the return is the result of a mistake or defect on our part, customers are responsible for the shipping charges connected with returning the product.
Refunds and Exchanges:
We will begin processing your refund or exchange as soon as we receive the returned item and inspect it for damage.
Refunds will be given using the original payment method that was used for the transaction.
Please be aware that shipping and handling fees are not refundable unless the return is the result of a mistake or a defect in the product.
If you choose an exchange, we will send the new item to you after we get the old one.
Damaged or Defective Products:
Please get in touch with our customer service department within 48 hours of delivery if you receive a product that is broken or defective.
We could ask you for supporting documentation, including photos or a thorough account of the fault or damage.
At no additional cost to you, we will arrange for the return or exchange of the harmed or flawed product.
Non-Returnable Items:
The following goods cannot be returned unless they are faulty or damaged:
customized or individualized goods.
Products that the client has used, modified, or damaged.
Customer Satisfaction:
Please get in touch with our customer care department if you have any worries or inquiries about our products or return policy. We’ll try our best to fix any problems and make sure you have a good working relationship with us.
Please be aware that this return policy is liable to change at any time without warning. For the most recent details on returns and exchanges, we advise visiting our website or getting in touch with our customer care staff.
We appreciate you choosing Omron Bags. We value your confidence in our goods and are dedicated to making you happy.
